Privacy Policy

1. Introduction

Chatman Concierge (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of our clients. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or engage our concierge and estate management services.

We understand the sensitive nature of private estate operations. Discretion is foundational to everything we do, and this policy reflects that commitment.

2. Information We Collect

Personal Information

When you request access to our services, we may collect:

• Full name and contact information (email, phone number)
• Residential and property addresses
• Household composition details (as voluntarily provided)
• Property and estate details
• Service preferences and operational requirements
• Company or organization name (for commercial properties)

Account Information

For registered clients accessing our platform:

• Login credentials (email and encrypted password)
• Account activity and session data
• Service requests, tickets, and communication history
• Security system status and incident reports

Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our platform
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our concierge and estate management services
• Process access requests and onboard new clients
• Coordinate vendor operations, staffing, and property management
• Monitor and manage security systems on your behalf
• Communicate with you regarding service updates, schedules, and incidents
• Improve and personalize your experience on our platform
• Comply with legal obligations and protect our legal rights

4. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information. We may share information only in the following limited circumstances:

• Service Providers: Trusted vendors and contractors engaged to perform estate operations on your behalf, limited to information necessary for service delivery
• Security Partners: Licensed security professionals involved in property protection, under strict confidentiality agreements
• Legal Requirements: When required by law, subpoena, or government request
• Safety: To protect the safety, rights, or property of our clients, staff, or the public

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• End-to-end encryption for data in transit (TLS/SSL)
• Encrypted storage for sensitive data at rest
• Secure authentication with hashed passwords (bcrypt)
• Role-based access controls limiting data exposure
• Regular security audits and vulnerability assessments
• Strict employee and contractor confidentiality agreements

While no method of electronic transmission or storage is 100% secure, we are committed to maintaining the highest level of protection appropriate for the sensitivity of the information we handle.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Upon termination of services, we will securely delete or anonymize your data within 90 days, unless retention is required by law or for legitimate business purposes (such as maintaining financial records).

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Request a portable copy of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at privacy@chatmanconcierge.com.

8. Cookies

We use essential cookies to maintain your authenticated session on our platform. We do not use third-party advertising cookies or trackers. You may configure your browser to refuse cookies, but this may affect your ability to use certain features of our platform.

9. Third-Party Services

Our platform may integrate with third-party services (such as communication tools, scheduling systems, or security monitoring providers). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the practices of third-party services.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered clients of material changes via email or through our platform. The “Last updated” date at the top of this page indicates when the policy was last revised.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: